A software vendor had encountered "resistance and other obstacles" with an HR-department client, for whom the vendor had attempted to help implement a new online recruiting and screening tool. The vendor's team requested an experiential "team-building" service from a member of the ETD Alliance to help them achieve more success with their next client.

Experienced in organizational development, the consultant was familiar with the human performance issues around the re-engineering of job roles and work processes. A practitioner of team-building methods, he noted that earlier in his career he might have suggested some low elements of a ropes course to meet the client's request.

Instead, based on a more experienced perspective, he proposed that the software vendor and he co-create an experiential simulation to mirror the transition from the old organizational processes, HR roles, and interpersonal challenges which the vendor's clients typically encountered. The result was heightened awareness by both vendor and client of the predictable challenges before they occurred, a "Guidelines for Engagement" document containing their agreed-upon behavioral commitments to get through the cycle of technology adoption, and an action plan for the preventative leadership, communication, conflict resolution and success-measurement activities they would implement.

• Case Study: Relationship Development
   
• Case Study: Organizational Consulting
   
• ETD In Action: Feature Article